Privacy Policy

Effective Date: 09/07/2026
Last Updated: 09/07/2026

Welcome to Cool U (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, or contact us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

Cool U is an Irish wellness brand offering products designed to support women’s health and wellbeing.

Website: www.coolu.shop

Customer Service: +353 (0)87 270 7496

Email: info@coolu.shop

2. Information We Collect

We may collect the following information when you use our website.

Personal Information

Full Name
Email Address
Telephone Number
Billing Address
Delivery Address
Payment Information
Order History

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Analytics Data

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver purchased products
Provide customer support
Respond to enquiries
Improve our website and services
Process refunds and returns
Prevent fraud and maintain website security
Send order confirmations and delivery updates
Send marketing emails (only where you have given your consent)

4. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

Cool U does not store your complete payment card details on our servers.

5. Order Fulfilment

To process and deliver your order, we may share the necessary customer information (such as your name, delivery address, and contact details) with trusted delivery partners and service providers.

These partners are required to protect your information and use it only for fulfilling your order.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional emails, we may send information about:

New products
Exclusive offers
Wellness advice
Product launches
Company news

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping basket
Analyse website traffic
Improve website performance
Deliver relevant marketing

You may disable cookies through your browser settings; however, some website features may not function correctly.

8. Google Analytics

We may use Google Analytics to understand how visitors use our website.

This information is anonymous and helps us improve our products and services.

9. Sharing Your Information

We never sell your personal information.

We may share information only with trusted third parties including:

Payment providers
Delivery companies
Website hosting providers
Marketing service providers
Legal or regulatory authorities where required by law

10. Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

SSL encryption
Secure payment processing
Restricted access to customer information
Regular website security monitoring

While we strive to protect your information, no online transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

12. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable Irish data protection legislation, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before providing any personal information.

14. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be published on this page with the revised Last Updated date.

16. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Cool U